COVID Vaccination Update
As some of you may be aware the vaccination service at Cranleigh Village Hall is closing for a while after today (Thursday 22nd April).
I thought I would take the opportunity to reflect on what has been a remarkable achievement so far. Since the site opened in January nearly 23,000 vaccines have been administered to patients in Cranleigh and surrounding villages. These, in the main, have been for our older and more vulnerable patients who might otherwise have missed out as travel to Guildford would have been near impossible.
I would like to take this opportunity to thank all the staff and volunteers who have worked so hard in very difficult circumstances to provide such an efficient and welcoming service. It has demonstrated so many positives with people from all walks of life and organisations, paid and un-paid, pulling together. Special thanks must go to Olivia who has managed the site so well and somehow retained her ability to keep smiling through some really tough times.
For those of you who yet to hear about your second invitation please don’t worry. I know I keep saying this but everyone who called the practice recently to check was already on a Procare list to be called; it’s just physically impossible to call all of you at the same time. If any of you had your first vaccination over 11 weeks ago and haven’t been able to book for your second, please call the new Procare booking line on 01483 362522. Cranleigh Medical Practice staff are not able to book the appointments so calls to us add pressure to an already stretched team of staff who are answering calls all day, every day. It is also frustrating to you, our patients, when you get through only to be advised to call a different number.
I would like to say a particular ‘Thank You’ to staff both at Cranleigh Medical Practice and at Procare who are making and taking calls; their ability to remain cheerful and positive, sometimes in response to unreasonable demands by patients, should be applauded.
We have changed the way we offer appointments for our GPs. We have been working this way throughout the COVID pandemic, and it is working well for patients and the Practice.
Our GPs now view all GP appointment requests to ensure you get the most appropriate appointment with the correct clinician. This means we can ensure you see the right person at the right time.
We ask all patients to complete an eConsult (online consultation) to gather the required information to ensure you get the care you need. The GP will review your request and will contact you. This may be through a telephone call, face to face through a video consultation, or electronic communication such as text. We will always make arrangements for any patients who need to be seen physically in the surgery.
We respond to requests before the end of the next working day. To submit an eConsult download the NHS app or click here
The new system has been introduced with the aim of:
- Helping you see the right person at the right time
- Reducing wait times to obtain advice from a GP
- Avoiding any unnecessary trips to the surgery
- Reduce call waiting times
Patients who do not have access to the internet or are unable to complete an eConsult can still contact us by phone. A trained member of our team will ask questions to provide the GP with the same information gathered by eConsult. Please give them as much information as possible.
If you have any information or communication needs please let us know so we can make any necessary arrangements for you.
(Site updated 23/04/2021)