How We Use Your Data

Confidentiality & Medical Records

The practice complies with data protection and access to medical records legislation.

Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases, anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Administration staff require access to your medical records in order to undertake their job roles. These members of staff are bound by the same rules of confidentiality as the medical staff.

View our Privacy Notice here Privacy Notice 2020

View our Information Commissioner's Office Certificate here ICO Registration Certificate

If you have diabetes and receive care from the Diabetes and Endocrine Teams at the Cedar Centre (Royal Surrey County Hospital), your electronic GP records can be viewed by staff at the Cedar Centre and we will also be able to view important information recorded by the team based out of the Cedar Centre. Further information can be found here

Freedom of Information

Information about the General Practitioners and the Practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the Practice Manager.

Access to Records

In accordance with the Data Protection Act, GDPR and Access to Health Records Act, patients may request to see their medical records. To make a request, please complete a Subject Access Request Form. No information will be released without the patient consent unless we are legally obliged to do so.

Telephone Calls

Please note that all calls may be recorded for training purposes.

Summary Care Record (SCR)

There is a central NHS computer system called the Summary Care Record. It is an electronic record which contains information about the medicines you take, allergies you have and any bad reactions to medicines you have had in the past.

Storing information in one place makes it easier for healthcare staff to treat you in an emergency, or when the Practice is closed. This information could make a difference to how a doctor decides to care for you, for example which medicines they choose to prescribe for you.

Only healthcare staff involved in your care can see your Summary Care Record.

It is not compulsory to be part of this scheme. If you chose to opt out, please complete the opt-out form here and hand it to the Practice.

For further information visit the NHS Digital website 

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