Untitled

Patient rights and responsibilities

We are committed to giving you the best possible service. This will be achieved by working together. For full details of our patients charter please ask at the reception desk. You have the right to see your health records, subject to limitations in the law. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Please ensure your address and contact numbers are kept up to date.

The NHS has a zero tolerance policy when it comes to violent or abusive behaviour. If a patient is violent or abusive towards any member of the practice staff, or to other patients, the police will be called to remove them from the premises. Such a patient will be removed from the practice list and will have to contact the Primary Care Trust who will allocate them another surgery.