01483 782478
Out of hours:
0208 390 9991
How to register
We have an open list and welcome requests for registration from patients living in or moving to the practice area:
Cranleigh, Ewhurst, Forest Green, Ellens Green, Rudgwick, Cox Green, Bucks Green, Walliswood, Shamley Green, Alfold, Alfold Bars, Dunsfold.
You can register by bringing along your NHS medical card or by completing a form available at reception. Please see Jenny or Sandy at the front desk and bring two forms of identification with you, ideally a passport and a letter with your address on. You will be given a named doctor who will be responsible for your care, but you are entitled to see any of the doctors in the surgery.
We encourage all our new patients to come for a health check with one of our health care assistants. This will include height and weight measurements, blood pressure recording, urine analysis and assessment of lifestyle risk factors. It is a good opportunity for you to find out what services are available in the surgery to meet your health needs.
Non-NHS services
The NHS does not pay for some of the services we provide. These include private sick notes, insurance forms, holiday cancellation forms, medical reports, fitness to travel certificates, private prescriptions, driving (and other) medicals and some vaccination services. Our fees for these services, which are in line with BMA approved national guidelines, are displayed in the surgery and can also be viewed by clicking here.
In line with BMA guidance, we do not sign passports or shotgun licences.
Repeat prescriptions
When you need more repeat medications, please order online or use the form on the right-hand side of your last prescription. Tick the items you need and drop the request into the surgery. Your prescription will be ready to collect after 48 hours.
To make life easier for you, we can arrange for your new prescription to be collected by one of the Cranleigh Pharmacies, which means you can then go straight to the chemist to collect your medication. If ordering online, please use the free text box to tell us which pharmacy you would like your prescription to go to.
We are keen to ensure that patients with ongoing medical problems are monitored regularly. If the date for your next review with a doctor or nurse has passed you will be asked to make an appointment.
Sickness certificates
You only need a doctor's note if you are unable to work and are ill for longer than seven calendar days. Your employer will provide you with an SC2 self-certificate form for shorter periods of illness. SC2 forms are also available at reception.
If your employer insists on a certificate within the first seven days, your doctor will issue a private sickness certificate for which there will be a fee.
Test results
If your doctor organises a test for you, he/she will make it clear how to get your results. If you are asked to telephone for your result, please contact the secretary of the doctor you saw after 11am.
In general, it takes 10-14 days to get an ultrasound or chest XRay result; most blood test,urine and swab results are available after 1 week.
Patient feedback
We welcome feedback from our patients as it helps us to improve our services. Please let us know what you like, what you dislike and whether you have any ideas for improvement. There is a suggestions box at the front desk or you can email us by clicking here.
Every year we run a patient questionnaire and we meet with our Patient Listening Group every six months.
Please click here to forward your views on the website. Your feedback is much appreciated. Please do not use this link to request medical advice or repeat prescriptions!
Parking and access
The nearest public car park is in Village Way (Co-Op / Leisure Centre). There are designated disabled parking bays in the public car park immediately adjacent to the health centre. The main doors into the surgery are automatic.
PLEASE DO NOT PARK IN THE STAFF CAR PARK, even to just "drop off" a patient, as you may cause an obstruction to emergency vehicles and the medical team. Our doctors cannot rush out to an emergency if there is a car blocking their way!
Thursday mornings are always busy because of the market. Please allow extra time for finding a parking space before your appointment.
Patient rights and responsibilities
We are committed to giving you the best possible service. This will be achieved by working together. For full details of our patients charter please ask at the reception desk. You have the right to see your health records, subject to limitations in the law. It is your responsibility to keep your appointments, inform us of your past illnesses, medication, hospital admissions and any other relevant details. Please ensure your address and contact numbers are kept up to date.
The NHS has a zero tolerance policy when it comes to violent or abusive behaviour. If a patient is violent or abusive towards any member of the practice staff, or to other patients, the police will be called to remove them from the premises. Such a patient will be removed from the practice list and will have to contact the Primary Care Trust who will allocate them another surgery.
Confidentiality
Discussions between you and your doctor or nurse are confidential. You can be assured that matters you discuss will be kept confidential. If a third party, for example an insurance company, wants to access your medical records, it can only be done after you have given permission in writing and it is your right to see any such information before it is sent on. We will only disclose test results to you, unless you have given permission in writing for someone else to get the result on your behalf.
There are some occasions where we are legally bound to pass on confidential information without getting permission first. This happens in the very rare circumstance of protecting you or someone else from serious harm.
The practice is registered and complies with the Data Protection Act 1998. Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. Please contact the Practice Manager for further information.
Complaints policy
We take complaints very seriously. If you need to make a complaint regarding the surgery or the services we offer, please contact the practice manager by telephone or in writing. We will investigate and respond to your complaint in accordance with the standard of 20 days.
Mrs Ashworth, our practice manager is in charge of administration. If you have any problems she, or our Office Manager Mrs Deadman, will be able to deal with them. They are usually available between 10am to 4pm Monday to Friday.
